Coronavirus Information

COVID-19 and how it may affect your stay at Lythe Hill
Please find below information and advice about the precautions we are taking to help you stay safe whilst visiting Lythe Hill. 

We look forward to welcoming you to Lythe Hill. Whilst some of you may be eager to get out and about, we appreciate that many of you will be nervous about returning to this “new normal”. We want to reassure you that the team have been working extremely hard to implement changes to ensure your stay with us is safe, but also enjoyable.

We are keeping up to date with the guidance from Public Health England and the Government and we will regularly update this page with the latest information so you can be confident about your upcoming stay with us.

Staff Training

Staff Training

2 Metres

Social Distancing

Hotel Cleaning

Extra Hotel Cleaning

Hand wash

Hygiene measures

Card payments preferred

Contactless payments

PPE

Protective Equipment

In keeping with the most recent Government Guidelines, we would like to make our guests aware and request they adhere to the following.

Face coverings will be mandatory in ALL public areas including the restaurant unless they are seated at a table.

Respectfully request that the hand sanitising stations are used, and one-way systems are followed.

There is a recommended Track and Trace system in place within all areas of the hotel which records your visits regularly throughout your stay. This requires you to log your details each time you enter a new section of the hotel.

Our restaurant and bar area must be closed by 10pm and all customers will have had to have vacated by this time. Due to this, the last sitting for dinner in the restaurant will be 8pm. In addition, we do require that you arrive promptly for your dining times.  Room service is available as an alternative until 9:30pm.

Reservations must be taken for breakfast, lunch, afternoon tea, dinner, swimming pool and gym access to best manage occupancy and social distancing. This is done on a first come first served basis, if reservations are not made before arrival, we cannot guarantee admittance.

There will be full table service throughout – no bar service.

We are still striving to provide the best possible service and an enjoyable experience for our guests through these challenging times and we appreciate everyone’s cooperation, patience and understanding.

STAFF
All team members have participated in a new Covid-19 training programme, to educate on our enhanced cleaning, hygiene and social distancing practices.

We have redesigned our offices, break rooms and working environments to enable social distancing

Our teams have been provided with the relevant PPE

Hand santisers are available in staff areas, regular hand-washing must be carried out from all staff and log books kept up to date.

CHECK-IN/CHECK-OUT
Our reception desk and other customer desks throughout the resort have been equipped with screens

2m distancing markers have been placed at queuing points

Please return your key to the dedicated drop point on check out so it can be disinfected

PDQ machines, pens, luggage will all be wiped down after use.

COMMUNAL AREAS
In popular common areas, one-way systems have been implemented along with entry and exit doors

Enhanced cleaning practices in conjunction with Diversey, our chemical provider, in all public areas, washrooms and lifts

Only 1 person/household group in a lift at one time

You will find disinfection stations,  anti-bac hand gel and dedicated PPE disposal bins throughout the resort

RECEPTION AND BAR AREAS
At the reception and bar areas contactless card payments will be preferable. Perspex screens will be present to minimise any risk during interactions between staff members and guests.

Please also pay attention to floor distance markers when queuing and follow any instructions indicated by the hotel.

HAND SANITISING

We have in place stringent and thorough procedures to help protect our guests and staff. You will find sanitising stations located throughout the hotel and we insist you use the hand sanitising stations on entering and leaving the premises.

SOCIAL DISTANCING
We observe current government recommended social distancing guidelines. Signage and indicators are there for your safety. Please respect our measures of control.

When using the lifts around the hotel, please ensure only one person is in the lift at a time.

Please use entrance and exit routes, as well as any designated queue systems as specified. These measures are in place for the safety of all our guests.

RESTAURANTS
Our table allocations ensure guests are physically distanced from one another. Please do not move the tables or chairs from their positions.

We have heightened our already stringent practices around food handling, sanitization, disinfection and cleaning in our kitchens.

Restaurants and bar areas will follow social distancing guidelines and outlet opening hours may be altered to accommodate all diners

Table service only, no buffets in place – there may be reduced menus in place

Room service will be delivered to outside your door and will not need to be signed for.

Increased frequency of cleaning is in place of tables, cutlery, crockery and glassware after each guest use

BARS
At the reception and bar areas contactless card payments will be preferable. Perspex screens will be present to minimise any risk during interactions between staff members and guests.

Please also pay attention to floor distance markers when queuing and follow any instructions indicated by the hotel.

We’ve enhanced our in-room cleaning programmes to pay extra attention to critical touch points and removed some soft furnishings

Once the room has been cleaned, it will be sealed so you know no-one has entered your room until your stay

No access will be made to your room during your stay. If you require housekeeping or maintenance you will be asked to vacate your room.

We are rotating room allocations between each guests stays, to allow for deep cleaning and additional cleaning paying particular attention to touch point, ensuring a safe haven and much needed reassurance. For further information please refer to the StaySafe cleaning procedure card located in your room.

Our fantastic Housekeeping Team has been fully trained on the use of PPE. We clean all of our surfaces thoroughly and regularly with anti-bacterial products.

Once open, the following measures will be in place…

SPA
Treatment choice may vary to adhere with government guidelines

Extra time will be allocated between treatment times to allow for our treatment rooms to be sanitised between each guest.

Soft furnishing items will be removed from the aps and treatment rooms

HEALTH CLUB
Gym equipment has been re-arranged or some machines may not be in use to ensure social distancing is maintained

Fitness classes will take place outdoors where possible and with reduced numbers

Limited numbers will be allowed in the gym, pool and wellness areas and some facilities may not be available for use.

Disinfectant products will be available throughout the health club and we ask that equipment is cleaned and disinfected before and after each use

Guests are encouraged to use their rooms for changing and members to arrive “gym/swim ready” where possible.

We’ve adjusted our cancellation policy on all 2020 arrivals that allow for 24 hour modification or cancellation of new bookings with no charge.

Also, if you book direct on our website, you will be able to modify/cancel your stay online very easily.

How you can help during your stay:

If you display symptoms
Please do not come to the resort if you or a member of your household have displayed any of the following symptoms within the last 14 days: a cough, fever, breathlessness, sore throat, headaches, loss of taste or smell – unless they are symptoms of a pre-existing medical condition. Instead, please call our reservations team at your earliest convenience to reschedule your stay. Please note that we reserve the right to refuse entry or cancel your reservation should you display any symptoms on arrival.

If you develop symptoms during your stay
Please remain in your room and call the reception desk for further assistance from our team.

Social distancing
Please adhere to social distancing throughout the resort, use the markers and guides to help you.

Please follow one way systems and use the correct entry and exit doors that are marked.

Hygiene
We ask all guests to regularly wash their hands for 20 seconds

Please make us of our sanitiser stations throughout the resort – especially before dining

Contactless payments
Please use card payments and contactless where possible

Decline housekeeping
We will not service your room during your stay. You can request this service and if you require housekeeping during your stay you will be asked to leave your room so social distancing can be maintained

Finally…

We request that you always remain considerate of our guests and staff. This is a new normal for all of us and we are working hard to ensure all our guests and staff feel comfortable and safe during their time with us. We ask you to keep in mind that many people will be nervous for some time, so even if you are feeling more relaxed, we ask you to respect the measures that are in place so Lythe Hill can be a place for all to enjoy.

Thank you for your co-operation and we wish you a very pleasant stay with us.